Using the TrustEngine Trust Center

There are several functions that clients can perform in the TrustEngine Trust Center, hosted in a system called SafeBase, once access has been granted. Refer to this article for the following instructions:

• Upload Security Questionnaires
• Submit an Internal Assessment Portal Link
• Download Private Documents

• Ask Questions on Specific Items or Documents

• Search within the Trust Center

• Share the Trust Center with Colleagues

• Contact TrustEngine Support or Security & Compliance Team

Upload Security Questionnaires 

Some companies may still require vendors to fill out a custom security questionnaire. To upload any required questionnaires:

1. Click on the Submit a Questionnaire link near the top of the TrustEngine Trust Center screen.
   
   
   
2. At the bottom of the popup window, click upload.
   
   
   
   
3. Drag a file to the grey box, or click in the grey box to upload the questionnaire from your system.
4. Click Submit to transfer the file to TrustEngine.

Submit an Internal Assessment Portal Link

If you have an internal assessment portal link, you may submit that link versus a questionnaire document. Complete the following steps:

1. Click on the Submit a Questionnaire link near the top of the TrustEngine Trust Center screen.
   
   
   
   
2. At the bottom of the popup window, click submit a link.
   
   
   
3. Enter a URL in the popup window and click Submit.
   
   

Download Private Documents

You may download private documents in the Documents section of the TrustEngine Trust Center (such as Pentest-as-a-Service, SOC 2 Report, Certificate of Insurance, and many others). Simply click on the name of the document you wish to download.

Ask Questions on Specific Items or Documents

After clicking on a card from the TrustEngine Trust Center, a side panel with detailed information will slide out. There is a comment box under each item. Simply type a question or comment in the comment box to send a notification to TrustEngine.

Your team will be notified and can respond directly in SafeBase for this private one-to-one conversation.

To respond to a message from the TrustEngine team:

1. Select Conversations in the left navigation.
2. Choose the appropriate message in the Conversations column.
3. Respond to the message in the text box at right.

Search within the TrustEngine Trust Center

You can find any item or keyword from the Search field at the top of the TrustEngine Trust Center.

Once you choose an item from the dropdown list of search matches, you will be taken directly to that section and the item will be highlighted.

Share the TrustEngine Trust Center with Colleagues

To share the TrustEngine Trust Center with your colleagues:

1. Click the Share button upper right.
2. Select Invite colleagues.
3. Enter the email address of the colleague you would like to invite
4. Add a message (optional).
5. Click Send.

Contact the TrustEngine Support or Security & Compliance Team

Within the TrustEngine Trust Center, there are two ways to contact our team. Scroll to the bottom of the TrustEngine Trust Center site, then:

• Click Contact Support to reach out to our Cybersecurity Risk Team for help using the TrustEngine Trust Center site.
• Click Report Issue if you believe you have discovered a vulnerability in one of TrustEngine's products.