Appraisal Gap Scenarios

Problem:
When the appraised value comes in lower than the purchase price, MC has no built-in way to reflect this accurately. Users must work around it by creating the product at the lower appraised value and adding a custom "Appraised Difference" fee (set as a PPE) to make the cash to close calculate correctly. This also throws off the displayed down payment amount, since it's based on the lower value even though the fee corrects the total.

Customer Impact:
This workaround requires users to remember a multi-step manual process in real time, often while presenting to a borrower and managing their expectations during a stressful moment in the loan process. Users have described this as inefficient and something that adds unnecessary friction to an already high-pressure conversation.

Ask:
Build native support in MC for appraisal gap scenarios, allowing the system to correctly calculate LTV and cash to close when the appraised value is lower than the purchase price, without requiring a manual fee workaround or producing a misleading down payment display.