Insert full Client Name and avoid acronyms to prevent confusion.
Use this when a specific user is experiencing an issue.
Please enter the details of your request. A member of our support staff will respond as soon as possible.
Low: Minor feature not working; a workaround is available. / Normal: Minor feature not working; no workaround available; product configuration changes; user and branch management. / High: Major feature not working; enabling/disabling products; data set replacements. / Urgent: Major feature not working; multiple clients are impacted or at risk of churn.
Please set customer expectations according to Support Priority Guidelines. https://trustengine.atlassian.net/wiki/spaces/SUP/pages/2298708159/Support+Request+Workflow